I have an online store on eBay and as other sellers, I receive payment by PayPal. Recently, PayPal sent me a message saying that a case was opened for one transaction. Just now, the PayPal sent me a message saying they have let the visa company to take the payment for one transaction on eBay and the fee from my PayPal account. I
Below is the details I like to share with sellers or viewers:
On Oct. 26:
I received the message from PayPal:
You received a payment of $11.99 CAD from l* (firstname.lastname@example.org)
Thanks for using PayPal. You can now ship any items.
Seller Protection – Eligible
61B Jalan Tua Kong
Then I shipped the item.
On Nov. 8, I received the positive feedback from this buyer.
I thought that the transaction is smoothy and finished.
But on December 29, 2012, I received a message from PayPal. It says:
Case received: Case ID #PP-*
We were recently notified that one of your buyers filed a chargeback and
asked the credit card issuer to reverse a payment made to you on Oct 26,
The buyer claims that this purchase was made without authorization to use
the credit card. Their credit card issuer needs additional information from
you about this transaction.
Please respond within 10 days so that we can help resolve this chargeback.
Then I sent the screen shot of that positive feedback and the link of that webpage to the Resolution Center on PayPal as they request and also the email they provide after I received another message from PayPal.
On Jan. 21, I received a message from PayPal:
We Are Disputing Your Buyer’s Chargeback
Your buyer filed a chargeback with their credit card company asking to
reverse the above payment. Although your buyer reversed this payment, we
want to work with the buyer’s credit card company to get your money back.
We are using the information you sent us to dispute the reversal.
Please note that because the buyer already reversed the payment, it has
been removed from your PayPal balance. The settlement fee the credit card
company charged for the reversal was also deducted from your account. If
the credit card company decides the case in your favor, this money will be
credited back to your PayPal balance.
Keep in mind that the credit card company determines the timeframe and
outcome. It may take up to 75 days for the credit card company to reach a
final decision. We will email you once they complete their investigation.