按：国内手机用的频率是900/1800，据称加拿大的手机频率用的是1900/850MHz，850应用在乡村，我手机只有三个频率，没有850，我想知道我的手机在乡村是否有信号。这里我把850记成了800。问了两次他们也没直接回答这个问题，不过，我自己到乡村玩时，发现手机一直有信号。呵呵。

发信：

Dear Sir or Madam,

I'm writing about the signal coverage of Rogers' wireless network. My
mobile phone number is xxxxxxx from Rogers and it's on "Pay as you
go."

My phone can apply to GSM 900, GSM 1800 and GSM 1900, not includes
GSM800 .

I heard that in villages and remote areas in Canada, GSM 800 is used. I
wonder if my mobile phone can get access to Rogers' wireless network in
villages or remote areas in Canada.

Thank you.

Regards,
xxx

rogers第一次回信，rogers在加拿大相当于中国移动、中国联通在中国的地位：

Dear Rogers Valued Subscriber,

Thank you for taking the time to write to us, we appreciate your use of
online customer service.

In your recent email, you have inquired on coverage in remote areas of
Canada. Additionally you would like to know if we use GSM800 in rural
areas.

Rogers currently offers service in 94% of Canada and is expanding their
service every year to the current no coverage areas. You may check the
coverage by going to www.rogers.com/coverage and selecting your phone
technology and your province.

Rogers uses the frequencies of 850/1900MHz on the GSM Network.(按：Rogers手机用的频率是850/1900MHz)

Be sure to visit the FAQ section of the Rogers.com website for answers
to the most commonly asked questions. Here is the link:
http://www.rogers.com/faq

You are a valued customer and we thank you for your business.

For future email correspondence with respect to this e-mail, please
quote reference number xxxxx 

Regards,
xxxx
Rogers Online Customer Service
http://www.rogers.com

接着问：

Dear Sir,
 
Thanks for your response.
 
I have another question. As you said, rogers currently offers service in 94% of Canada.
Does rogers use the frequency of 1900MHz on the GSM Network in all these areas?
or some of these areas where rogers use only the frequency of 850MHz?
 
My mobile phone can only use the frequency of 1900MHz, not includes 850MHz.
I wonder if I can get access to rogers network in some remote rural areas by my mobile phone.
 
Thanks alot.
 
Regards,
xxx

June 9, 2009
 

rogers第二次回信：

Dear Sir,

Thank you for your reply.

In your recent email, you have informed us that you would like to know
if Rogers uses the frequency 1900MHz on the GSM Network in all areas.

In addition to possibly being locked" to your network of origin, phones
and other GSM/GPRS devices purchased from other carriers may not be
fully compatible with the Rogers Wireless network and services and may
not work reliably or have full functionality. We will not be able to
properly support and service any wireless device that has not been
specifically designed to operate on the Rogers Wireless network.

Rogers Wireless also cannot guarantee that any services other than GSM
voice will operate as expected. Data, Voicemail Waiting Indicator, Over
the Air and other services may not be available or supported due to the
choice of hardware. Services that will or will not work cannot be
defined exactly, due to the breadth of GSM 1900MHz hardware available
worldwide.

We are pleased to have been able to address your inquiry. For additional
information please visit our website at www.rogers.com.

You are a valued customer and we thank you for your business.

For future email correspondence with respect to this e-mail, please
quote reference number xxxxx

Regards,
xxxxx.
Rogers Online Customer Service
http://www.rogers.com